SHIPPING POLICY AND PAYMENT AGAINST DELIVERY:
When placing your order, keep in mind:
All our products are for personal and intimate use. For hygiene and safety reasons, we do not accept exchanges or returns of intimate garments such as underwear, stockings, pyjamas or swimwear.
It is important to clarify that our company relies on the regulations, guaranteeing the rights that apply to the consumer; in this order of ideas, we clarify that the consumer statute in its article 47, paragraph 3, number 7 establishes that:
"The following cases are excepted from the right of withdrawal... Section 7: In contracts for the acquisition of goods for personal use."
All our products are for intimate and personal use (underwear, swimwear, sleepwear and stockings).
Our 100% satisfaction guaranteed policy ensures that any product you purchase meets the highest quality standards.
If for any reason manufacturing defects are identified, before using the garment, we will assist you with a quick and easy exchange.
Any quality claim must be submitted within the first 5 calendar days after receiving the garment .
To exchange the item, it must be in good condition, unused, in its original packaging and with all internal labels and tags attached to the item as originally delivered.
For these changes due to quality, the cost of shipping to our facilities is assumed by us. You must contact us to generate a guide with the carrier and we will send you to pick up the garment.
Without exception, our company does not issue refunds.
Request Form for Changes, Guarantees and Withdrawals
You have the right to cancel your order within your right of withdrawal. Shipping and return costs are the responsibility of the customer. To exercise your right of cancellation, you must inform us of your decision by means of a clear statement, through our email grupoproductorademoda@gmail.com.
We will refund you within 30 days from the day we receive the returned goods. We will use the same payment method you used for the order and you will not incur any charges for said refund. The money to be refunded is 100% of the products, discounting the value of the shipments according to the current price list on the website of the carrier through which the shipment was made.
For goods to be eligible for a return, please ensure that:
The following goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You must send the products to the following address:
CARRERA 47 # 20 SUR 108 CAMELOT BUILDING INTERIOR 602
We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend an insured and traceable mail service. We cannot issue a refund without actual receipt of the goods or proof of the return being received.
If items were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the items weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us by email at grupoproductorademoda@gmail.com
WEAREBLOKES.CO - GRUPO PRODUCTORA DE MODA. is committed to respecting the right to privacy of all its consumers and in general of all those people who provide data to the Company through our website. The following policies describe how WEAREBLOKES.CO - FASHION PRODUCTION GROUP collects, protects, and uses the information received.
WEAREBLOKES.CO - FASHION PRODUCTION GROUP will not retain any information from its consumers (name, address, phone, email) unless it is voluntarily submitted. If you register for an account on our website, we will ask you for personal information (name, address, email and phone number). This information will be stored in your personal account. Once you are registered with a user name and password you will be able to shop on our website. When you make a purchase on the website of WEAREBLOKES.CO - GRUPO PRODUCTORA DE MODA , you will also be asked for your credit card information and the address where your account is registered and where your order should be sent. We will send you a confirmation email as soon as you register or make a purchase to let you know that we have received your information and/or confirm your order.
If you submit your personal information, we may retain it to understand your needs and tastes and thus improve our service and products. We may also retain information about past purchases to try to customize our site to your liking and serve you better on future visits to our website. We will send you information about our new products and specials to your email address. If you do not want to continue receiving emails from us, please contact us. WEAREBLOKES.CO - FASHION PRODUCTION GROUP , you can remove yourself from our list by sending an email to grupoproductorademoda@gmail.com Please note that if you make a future purchase, we will need to retain your information to verify your credit card and shipping address on file.
Children
The Web page of WEAREBLOKES.CO - GRUPO PRODUCTORA DE MODA , does not intend to collect information from any child under the age of 16. If for any reason any parent or guardian of a child under the age of 16 has provided us with information about said child, they must send an email to groupproducerademoda@gmail.com indicating that we should remove the information.
Cookies
When you enter the website of WEAREBLOKES.CO - GRUPO PRODUCTORA DE MODA , some information may be stored in the form of a "cookie" or similar files that are automatically downloaded to your computer. "Cookies" allow, among other things, our website and our advertising to be modified according to the tastes and interests of our customers. "Cookies" are not harmful. They are not programs that will harm your computer and your personal information cannot be collected through them.
If you wish to disable these cookies, most Internet browsers will allow you to delete cookies from your computer's hard drive. You can also prevent cookies from being stored or receive a signal before a cookie is stored. You should read your Internet browser's instructions or help screen to learn more about these functions.
Security
The security of your information is of paramount importance to WEAREBLOKES.CO - FASHION PRODUCTION GROUP We have state-of-the-art technology to ensure that your personal information is protected in the process of transmission and storage through Secure Sockets Layer (SSL). We also use Digital Secure Server Identification to provide you with the best protection technology on the Internet. Our visitors' information is stored and secured in protected databases and is protected from unauthorized access.
There is no information on the Internet that can be 100% secure. WEAREBLOKES.CO - FASHION PRODUCTION GROUP We try to protect your personal information by all means possible to our knowledge, but we cannot fully guarantee the security of any information you submit. Once we receive your information, we make every effort to secure your information. However, keeping your account name, password, and other account information confidential is your responsibility.
Links to other pages
We cannot certify that the personal information you submit to any website linked to ours is secure. These are external websites that are simply linked to ours and operate independently.
Acceptance of these terms
By using this website you agree to our Privacy and Security Policy. If you do not agree to these terms, please do not use this website. WEAREBLOKES.CO - GRUPO PRODUCTORA DE MODA . reserves the right to change these terms so you should review them constantly. If you continue to use the website, WEAREBLOKES.CO - FASHION PRODUCTION GROUP Your acceptance of our Privacy and Security Terms is implied. For more information please contact us at groupproducerademoda@gmail.com
ADDRESS:
Offices: Carrera 47 # 20 sur 108 Interior 602 Camelot Building
Envigado, Antioquia - Colombia
The following information applies to all visitors to the www.leonisa.com website. Use implies compliance with our Privacy and Security Terms and Conditions of Use. WEAREBLOKES.CO - FASHION PRODUCTION GROUP reserves the right to modify these terms at any time.
Links
We cannot certify that personal information sent to any website linked to ours is secure, as these are external websites that operate independently. Linking from any website to www.leonisa.com without prior authorization is prohibited.
Brands
WEAREBLOKES.CO - FASHION PRODUCTION GROUP and other companies that sell their products on www.leonisa.com reserve all rights regarding their brands. These brands, names, logos and/or associated images are registered and protected by law. Users of www.leonisa.com do not have the right to use these logos, brands and/or images. WEAREBLOKES.CO - FASHION PRODUCTION GROUP . does not tolerate the use of its trademarks/names in metatags and/or hidden text. By using our trademarks/names in "metatag keywords" you are violating the law.
Licenses
All intangible assets such as software or HTML codes, texts, photographs, images, videos, among others, that are used, published, inserted or included in this site are the property of WEAREBLOKES.CO - FASHION PRODUCTION GROUP and are protected by law.
Users of www.leonisa.com are not authorized to copy, reproduce, publish, transmit, distribute, modify, create derivatives of our Website, sell, license and/or use this Website for commercial purposes.
Disclaimer
WEAREBLOKES.CO - FASHION PRODUCTION GROUP is not responsible for the interpretation, analysis and understanding of the content published on this site. Access to www.leonisa.com is provided to our users as is and according to our availability, without warranty of any kind unless previously expressed or implied.
It is the user's responsibility to access and use the material published from jurisdictions in which such material and content is prohibited by law. Users of www.leonisa.com who are not located in Colombia do so on their own initiative and in compliance with local laws.
WEAREBLOKES.CO - FASHION PRODUCTION GROUP manages the website www.leonisa.com from Colombia. Therefore, the terms of the website are governed by the regulations of that country.
In no case WEAREBLOKES.CO - FASHION PRODUCTION GROUP will be liable for any direct, incidental or indirect damages or consequences that the use of this Website or any of its links may cause.
When placing your order, keep in mind:
1 - Enter the address where you want us to deliver your order.
2 - Choose the payment option as a method of payment payment on delivery .
3 - Verify that the address you entered is within the coverage of this service.
NOTE: If we do not have coverage at the destination address, you will see a message informing you of the following: This product cannot be delivered to this address.
4 - The maximum amount of your order is $800,000 (Colombian pesos).
5 - We will make a maximum of 3 attempts to deliver your order within 2 weeks of confirming the dispatch. If after these attempts, the delivery of the item is not made and your payment is not received, we will return the product to our distribution center for which you will have to place the order again.
Please note that:
In the event that you do not have the money at the time of delivery of the order and 2 weeks have already passed since the confirmation of the dispatch, we will return the product to our distribution center for which you will have to place the order again. Please note that a new order is subject to inventory availability at the time of your purchase.
In case you do not have the money at the time of delivery of the order and the 2 weeks have not passed since the confirmation of the dispatch, contact our Customer Service channels to reschedule your delivery. This does not guarantee that the delivery can be rescheduled. If a new delivery is not possible, we will inform you so that you can place a new order, subject to inventory availability at the time of your purchase.
In the event that the customer requests to claim the item at a Coordinadora location, they will have 5 business days to claim it, counting from when the item is available at the location. After 5 days, we will return the product to our distribution center, for which you must place the order again. Please note that a new order is subject to inventory availability at the time of your purchase.
Track your shipment by entering the guide number, in http://www.coordinadora.com/ .
6 - In the email we send you confirming your order, we will inform you of the tracking number with which the product will be delivered to you so that you can confirm it at the time of payment, to the transport company.
7 - If you need to make a change to the delivery address of your product, please contact the customer service line, where we will review whether it is possible to proceed with the change of address.
8 - In the event that any of the products are out of stock (due to high demand from consumers shopping online at the same time), we will notify you of the news within 5 business days from when the order is placed, in order to update your purchase.
9 - When you choose to make a purchase with Cash on Delivery, you must choose both the cash on delivery payment option and the value of Freight on Delivery. If you do not select freight on delivery, WE ARE BLOKES may charge the differential value between the selected freight and the cash on delivery.
When paying for your order on delivery, keep in mind:
1 - For all cities in the country with coverage of the cash on delivery service, the channels enabled for payment are the following: (i) cash payment (Colombian pesos) for the exact value, (ii) payment by means of QR code, which the carrier will present to you, upon receiving the package.
NOTE: If you wish to make payment via QR code, you must have a smart device with internet access.
2 - We will only deliver the order to a person of legal age, who will make the payment and fill out the guide with their name, ID number and contact telephone number.
3 - If you pay in cash, remember to have the exact amount of your purchase, as the carrier does not guarantee availability of change. If you do not have the exact amount in cash, remember that you can use the QR code as a means of payment.
When you receive your order, keep in mind:
Sign the delivery with your own pen as a health recommendation.
Please wear a face mask when receiving your product.
If there is any incident with the delivery (tampering with the bag, lack of security seal, etc.), do not receive the package and report the incident to the Customer Service line so that we can manage your case.
We hope you enjoy your purchase, so we invite you to review your order and, in case of any news or queries (exchange or warranty), contact our customer service channels (customer service link). The transport company that delivers your order is not authorized to manage returns or exchanges.
When you receive your order, keep in mind:
Please note that you must pay for your order before receiving it. If you have any issues with your order, you must make a claim through our customer service channels.
Under no circumstances are physical stores or the transport company that delivers the product authorized to refund money to consumers.
Our brand and store weareblokes.co, weareblokes.com.co, weareblokes.us seeks to provide an excellent experience to our customers. To do this, we seek to generate trust in the first purchase or loyalty benefits through promotions (specific discounts on products, purchase amounts, or coupons) through promotions (specific discounts on products, purchase amounts, or coupons). These coupons are limited to one use per customer, which means that they will be validated at the identification number level, not the email address.
Many of our coupons, discounts and benefits are time-limited, however, all of them apply only once per customer (natural or legal person with identity document)
It is considered bad practice and abuse of the promotional policy if the customer creates different accounts through different emails to obtain the discount offered in our We Are Blokes store more than once.
When bad practice on the part of the client is evident, WE ARE BLOKES may refund the money paid by the client, deducting the percentage charged by the payment operator through which the transaction was made (ranges between 2.5% and 3.5% for national processors and in Colombian peso currency; and between 5% and 10% for international processors with foreign currency).
With the above we seek a climate of honesty, profitability and respect for customers.
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Monday to Friday: 9:00 a.m. - 8:00 p.m.
Saturdays: 9:00 a.m. - 6:00 p.m.
Sundays and Holidays: 9:00 a.m. - 2:00 p.m.
+573006102524
groupproductrademoda@gmail.com
CARRERA 47 # 20 SOUTH 108 CAMELOT BUILDING ENVIGADO - COLOMBIA
We ship all over Colombia. Free shipping on purchases over $80,000 COP. Our official carrier is Coordinadora. For deliveries on the same day or in less than 3 hours, they will be through Moova or Rappi (Applicable to Medellín and its metropolitan area).
Credit Card: Visa, MasterCard, Maestro, American Express
You can return any item purchased within 16 days of the delivery date